Shipping Policy

 

 

We are currently only equipped to ship items within the U.S. (this includes Hawaii and Alaska).

If you do not live within the U.S. and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the U.S.

 

In Stock Estimates

In the event that our site recommends that you 'Call for Stock' or it states that the shipping time is  "estimated", the shipping timeframe displayed is only an estimate. LightingDirect displays "In Stock" on items that were confirmed to be in one of our warehouses within the last 24 hours. In the event that a certain warehouse doesn't have the ability to update us on a daily basis, we display the shipping estimate.

Out of Stock

In the event that our site displays "Out of Stock" on a product, it simply means that it is currently on backorder with the manufacturer. When such backorders occur, it typically takes 2-3 weeks for inventory to be replenished by the factory. In the unfortunate event that an item is "Out of Stock", we can typically get them ordered and back in stock faster than any of our compeitors. Feel free to call our customer service staff with any additional stock questions.

Shipping & Order Confirmations
Shortly after placing your order, you will receive an email confirming that we have received your order. If you’ve ordered items require freight delivery, you will receive a second email providing detailed instructions on how to receive and inspect your shipment. A third and final email will be forwarded once your order has shipped.

You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.

All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.

In addition:
• Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
• We are currently only offering standard ground and LTL service to Canada
• If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply
 

 

Weight and package size can vary depending on your order. All shipping rates are determined by either the United Parcel Service shipping gateway, as a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion. Once you begin the check out process your shipping cost will be calculated.

If your order is going to be shipped based on weight, you must input your zip code before you check out.

Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates.

If you believe the rates are incorrect, or are unable to complete your checkout process, please contact customer service for assistance.

 

We proudly boast excellent fill rates, but occasionally an item can be on backorder due to popularity and demand. This means that different parts of your order can come from various locations around the country. If your order includes more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.